Set up MFA Again on New Phone


MFA is not working after receiving a new mobile phone

Environment (ie: Product build, OS, Software, Firewall, Proxy, Internet Service Provider, etc)

New Mobile Device


Add a NEW CONTACT METHOD (phone call, text or MS Authenticator app) using See instructions in Second Method for Multi-Factor Authentication article. 

If you are able to login using your old mobile device, this will allow you to generate a new QR Code to use with the new device.

See instructions in Generate a QR Code for a New Device article.  


The MS Authenticator app is tied to a device and you will need to register the new device under your security information.

Contact Information

If you're still having trouble, submit a ticket here or call us at 918-631-3500

Was this helpful?
0 reviews


Article ID: 128478
Mon 2/22/21 2:31 PM
Mon 10/24/22 10:17 AM