Application Support
Service Definition:
Supports the use, maintenance, and customization of institutional applications such as Colleague, Perceptive Content, Informer, and other supported systems. This service includes troubleshooting, training, updates, and data management to ensure applications run smoothly and meet user needs.
Examples of Use:
- 🛠️ Report an issue with university software to investigate and resolve application errors.
- 📚 Request training for a specific application to improve user knowledge and productivity.
- 🔁 Perform server file transfers to support application functionality and data workflows.
- 🧮 Develop computed columns in Colleague to enhance data reporting and analysis.
- 🔧 Manage updates, job schedules, and configuration files for institutional applications.