Password FAQs

Password Frequently Asked Questions

Where do I change my password?

What are the password requirements?

*Colleague users cannot use , (comma) OR <> as their special character

  • Passwords cannot contain the TUNetID or parts of the user’s full name, such as their first name 
  • 15 Characters (minimum) 
  • Must include three of the four following complexity conditions: 
    • 1 Upper-case letter 
    • 1 Lower-case letter 
    • 1 Number 
    • 1 Special Character (~!@#$%^&*_-+=`|(){}[]:;”‘.?) 

What actions/considerations do I make?

  • Know your current password for your TUNetID (abc1234@utulsa.edu)
    • If you store your password in a browser, password manager, or device, look it up and make sure you know what your current password is
  • Turn off all devices (phone, tablet, iPad, laptop, etc.) except main device before changing your password  
    • Ensures all applications are closed and not trying to login with the old password, possibly locking your account 
    • Once changed then you can turn each device back on and enter the new password when prompted 
  • Connect to the GlobalProtect VPN to change password if computer is on domain -and it could take up to 30 minutes for the new password to sync up on your computer. 
    • Your computer is on the domain if you login with your TUNetID when your computer first starts 
  • Make sure GlobalProtect VPN is connected  
  • Press CTRL+ALT+DEL to Change your password or click on the Change Password button on the IT Help site
  • Additional step to help sync your account: Lock your computer (CTRL+ALT+DEL) and then log back in with the new password 
  • If you receive a message about needing to correct your account, make sure you re-connect (maybe disconnect and reconnect) to the GlobalProtect VPN and give it time to sync 

What if the link says my account is blocked?

  • If you are an alumnus and use Gmail to sign into your @utulsa.edu email, please visit this Knowledge Base article for instructions on changing your Gmail password https://utulsa.teamdynamix.com/TDClient/2588/Portal/KB/ArticleDet?ID=133260
  • The link provided in the email is for current Microsoft Users not Gmail Users
  • If you do not remember your @utulsa.edu Gmail password, you will need to give us a call at 918-631-3500, M-F 8:00 – 5:00 pm and we can assist with a password reset. We will need to ask a few questions to verify identity before proceeding with the reset.

If you received a message that says, Your sign-in settings don’t meet your organization’s 2-Step Verification policy. Contact your admin for more info.

Please give us a call at 918-631-3500 (M-F, 8:00 - 5:00 pm) and we can assist. We will need to ask a few questions to verify identity before making a change to your account.
 

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Article ID: 139806
Created
Tue 5/31/22 10:09 PM
Modified
Tue 5/31/22 10:12 PM