How to display a second mailbox in Outlook desktop

Problem

Need to display a second mailbox in Outlook client / desktop

Environment (ie: Product build, OS, Software, Firewall, Proxy, Internet Service Provider, etc)

Windows OS

Resoltuion

How to display a second mailbox in Outlook

  1. Open Outlook
  2. Go the to “File” menu
  3. On the “Info” tab, click on the “Account Settings” box, then click on “Account Settings…”
  4. On the “Email” tab, highlight your email and click on “Change…”
  5. Click on the “More Settings …” box
  6. Click on the “Advanced” tab
  7. In the Mailboxes section, click “Add…” button next to “Open these additional mailboxes:”
  8. Enter the email address of the mailbox you with to open, and click “OK”
  9. Click “OK” to close the Microsoft Exchange dialog box
  10. Click “Next >” on the Change Account, System Settings dialog box
  11. Click “Finish” on the Change Account dialog box
  12. Click “Close” on the “Account Settings” dialog box
  13. On “File” menu exit and restart Outlook.

Additional information can be found here, at Microsoft.com.

 

Step 1 - Open Outlook

 

Step 2 - Go the to “File” menu

Step 3a - On the “Info” tab, click on the “Account Settings” box,

Step 3b - then click on “Account Settings…”

Step 4 - On the “Email” tab, highlight you email and click on “Change…”

Step 5 - Click on the “More Settings …” box

Step 6 - Click on the “Advanced” tab

Step 7 - In the Mailboxes section, click “Add…” button next to “Open these additional mailboxes:”

Step 8 - Enter the email address of the mailbox you with to open, and click “OK”

Step 9 - Click “OK” to close the Microsoft Exchange dialog box

Step 10 - Click “Next >” on the Change Account, System Settings dialog box

Step 11 - Click “Finish” on the Change Account dialog box

Step 12 - Click “Close” on the “Account Settings” dialog box

Step 13 – On File menu exit and restart Outlook.

 

Return to Top

If you're still having trouble, submit a ticket here or call us at 918-631-3500 

Print Article