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Moving forward, some software applications can be installed directly through the Company Portal. Initially, certain software will already be available to designated individuals, while other applications will require an approval request before they become accessible.
If you need to request software, please wait until you have received confirmation from TU IT that your computer has been added to the appropriate access group. Once confirmation has been provided, allow some time for your computer to check in with our management servers. To ensure the update is received as quickly as possible, verify that your computer is connected to the TU network and consider restarting your device.
According to Microsoft, the synchronization process can take up to 24 hours to complete. However, in most cases, the software becomes available much sooner.
⚠️ Warning Alert. Contact the Help Desk immediately if you see a warning about that the device is already assigned to someone within the organization.
Accessing Company Portal
Click on the search icon on your task bar, type in “Company Portal” and select it.
Once the program opens you should see a home page, and you may see the software you need on the home page but if not, you can select “Apps” in the left side column.
💡 Helpful Tip: Depending on the size of the program window when Company Portal opens, you may only see the Icons in the left side column
After you select the tile for the software you wish to install, you will see a button that says “Install”, click the button and give it some time for the program to install.
💡 Helpful Tip: A Windows notification will show when the software is installing and if it has succeeded or failed to install. If notifications are set to silent they may not appear.
Syncing Company Portal
If you are experiencing issues with software not appearing in Company Portal after receiving confirmation from the IT Help Desk that your computer has been added to the appropriate access group, you may need to manually force a synchronization with our management servers.
The quickest way to initiate a synchronization is to restart your computer. However, depending on your situation, restarting may not always be possible. If a restart is not an option, you can manually trigger a sync using one of the following methods:
Method 1: Syncing from Company Portal
Open Company Portal and select Settings in the lower left.
On this page click the button that says "Sync".
If you experience any issues you can contact the IT Help Desk at help@utulsa.edu or 918-631-3500.