Harvey (Blackboard) not loading links

Summary

Error received and not able to click links in HARVEY

Body

Safari Browser – Mac OS

From the Safari top menu select the “Safari” drop down menu, Then “Preferences”​​​Uploaded Image (Thumbnail)


After which, select the “Privacy” tab with the "Hand" icon.

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Once selected, ensure that both “Prevent cross-site tracking” and “Block all Cookies” are unchecked.

*When checked, Harvey (Blackboard) is unable to fully load and can experience erratic behavior*

Blackboard settings - iPadOS and iOS

From the Settings app

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Navigate to "Blackboard" and ensure that the setting for "Allow Cross-Website Tracking" is turned ON​​​Uploaded Image (Thumbnail)
*When turned OFF, Harvey (Blackboard) is unable to fully load and can experience erratic behavior*

Contact Information

If you're still having trouble, submit a ticket here or call us at 918-631-3500

Details

Details

Article ID: 143829
Created
Wed 1/18/23 5:32 PM
Modified
Mon 11/18/24 11:54 AM