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This article shows the process of adding a secondary portal to your Windows device so that you can access TU resources while travelling.
Left click on the GlobalProtect icon in the system tray on the bottom right corner of the desktop:
Left click on the 3 horizontal lines in the upper right corner of the GlobalProtect window:
Choose "Settings" from the drop down menu:
In the "Connection" tab, select the "+"button at the top right of the Manage Portals Section:
Enter "travelvpn.utulsa.edu" into the popup window and click "Add":
Click "X" at the top right to exit the settings window. You can now click the arrow button at the bottom of the GlobalProtect window to select which portal you want to connect to. NOTE: You can only change portals when disconnected from the VPN
You can now select Connect and continue as normal when authenticating the VPN.
When using TravelVPN, we have found that Microsoft services that run in the background don’t like to transition to the TravelVPN connection for a long time, if ever. The resolution is usually as follows:
- Completely close out of Teams or Outlook, including right-clicking the system tray icon and selecting “Quit”.
- Connect to TravelVPN and wait about 1 minute, just in case.
- Open Teams or Outlook.
Teams and Outlook seem to be the two we have this problem with most frequently.