Clear Microsoft Sessions
When you are trying to login into Harvey with SSO and receive the authentication request has expired it means that the Microsoft single sign-on session expired. A best practice when you are finished with your Harvey session is to actually use the Sign Out button at the bottom left of Harvey menu.
You may be able to reset your Microsoft sign-on session by going to office.com or Email from the IT Applications page and signing out of Microsoft. This option may reset the expired session.
As another option, we have been able to fix this in some browsers by clearing the Microsoft specific cookies. You may choose to clear all cookies or be specific. This document shows the steps to remove the Microsoft specific cookies.
We will be deleting the cookies associated with autologon.microsoftazuread-sso.com and login.microsoftonline.com. Note, if you stop here then be sure that once you clear the cookies then quite/close the browser making sure to close all windows. Then open the browser again.
Chrome Browser
See the steps below for Chrome or you can copy/paste the following in your Chrome browser address bar and go to Step 4 below.
chrome://settings/siteData?searchSubpage=Microsoft
1. Open up Settings
2. Click on Privacy and security and then Site Settings.
3. Scroll and click Cookies and site data.
4. Type Microsoft in the search on the right then click the trash icon to the right for both the following cookies.
- autologon.microsoftazuread-sso.com
- login.microsoftonline.com
5. Quit your browser and restart Chrome. Be sure that you have closed completely.
6. Go to HARVEY and click the TU SSO and sign in.
Firefox Browser
1. Open Settings.
2. Click Privacy & Security.
3. Scroll and find Cookies and Site Data and click Manage Data.
4. Type micro in the search. Click on the two sites then click Remove Selected and Save Changes.
- autologon.microsoftazuread-sso.com
- login.microsoftonline.com
5. Quit your browser and restart Firefox. Be sure that you have closed completely.
6. Go to harvey.utulsa.edu and click the TU SSO and sign in.
Edge Browser
1. Open Settings.
2. Click Privacy, search, and services.
3. Scroll to Clear browsing data and click Choose what to clear. To be selective unselect all but the Cookies and other site data. Then click Clear now.
4. Quit your browser and restart Edge. Be sure that you have closed completely.
5. Go to HARVEY and click the TU SSO and sign in.
If these steps to not resolve your login issue with Harvey or other tools then please contact TU Help (help@utulsa.edu or 918-631-3500). Screenshots will be very helpful.