Harvey Login with SSO Expiration Error

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Clear Microsoft Sessions

When you are trying to login into Harvey with SSO and receive the authentication request has expired it means that the Microsoft single sign-on session expired. A best practice when you are finished with your Harvey session is to actually use the Sign Out button at the bottom left of Harvey menu.

You may be able to reset your Microsoft sign-on session by going to office.com or Email from the IT Applications page and signing out of Microsoft. This option may reset the expired session.

As another option, we have been able to fix this in some browsers by clearing the Microsoft specific cookies. You may choose to clear all cookies or be specific.  This document shows the steps to remove the Microsoft specific cookies.

Harvey Login with SSO Expiration Error

We will be deleting the cookies associated with autologon.microsoftazuread-sso.com and login.microsoftonline.com. Note, if you stop here then be sure that once you clear the cookies then quite/close the browser making sure to close all windows. Then open the browser again.

 

Clearing your cache and cookies can help improve your browser's performance and resolve some common issues. Here are the steps for a few popular browsers:

Google Chrome

  1. Open Chrome and click the three dots in the top-right corner.
  2. Go to More tools > Clear browsing data.
  3. Choose a time range (e.g., "All time").
  4. Check the boxes for Cookies and other site data and Cached images and files.
  5. Click Clear data.

Microsoft Edge

  1. Open Edge and click the three dots in the top-right corner.
  2. Go to Settings > Privacy, search, and services.
  3. Under Clear browsing data, click Choose what to clear.
  4. Select a time range and check the boxes for Cookies and other site data and Cached images and files.
  5. Click Clear now.

Firefox

  1. Open Firefox and click the three lines in the top-right corner.
  2. Go to Settings > Privacy & Security.
  3. Scroll down to Cookies and Site Data and click Clear Data.
  4. Check the boxes for Cookies and Site Data and Cached Web Content.
  5. Click Clear.

 

If these steps to not resolve your login issue with Harvey or other tools then please contact TU Help (help@utulsa.edu or 918-631-3500). Screenshots will be very helpful.

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