TU Networks and Common Wi-Fi Issues

TU Wifi

TU Wifi is the wireless network for laptops, phones, and tablets. Enter your TUNetID and password to get connected without any additional registration needed. Depending on your operation system you may need to configure some additional details. If prompted for Phase 1 and 2 authentication types choose PEAP and MSCHAPv2.

TU Devices

This is the network for game consoles, streaming devices, and other “smart” devices to join. Laptops, phones, and tablets are not allowed to connect to TU devices, and must use TU wifi.

The MAC address of each device must be registered at https://network.utulsa.edu before connecting.

Please note: Many devices depend on AirGroup to function properly. This includes printers, streaming systems, and other smart devices. Please check the Enable AirGroup checkbox to enable device discovery features.

Residential Wired

Wired devices must also be registered before they will operate on the network.

Register wired device MAC addresses at https://network.utulsa.edu. Learn how to find your device MAC address.

Wi-Fi giving you trouble? Here are solutions to the most common problems.

Can’t connect to TUwifi

There are three common reasons you may be unable to connect to TUwifi.

1. TUwifi Not Visible

If your laptop is unable to see TUwifi at all, this is a driver issue. Some outdated drivers are unable to see Wi-Fi 6 networks. Check with the manufacturer of your device to obtain and install the latest device drivers. The most common drivers we’ve heard of having problems are from Intel, but other manufacturers may have the same problem. For more information visit https://www.intel.com/content/www/us/en/support/articles/000054799/network-and-i-o/wireless.html

2. Wrong Username

Make sure you’re using your TUNetID and password to sign in to TUwifi, not your email address. Your TUNetID is most likely in the format of “abc123” or “abc1234”. If you’ve been around TU long enough it’ll be in the format of “firstname-lastname”.

3. Outdated OS

Another common reason we’ve seen for connection trouble is the operating system not supporting TLS 1.2 for the wireless authentication. Make sure you’re running the most recent OS possible on your system and have installed all the updates. In particular we’ve seen issues with OS X 10.12 and below.

  • Updating your Mac

For information about upgrading to the latest macOS, visit https://www.apple.com/macos/how-to-upgrade/.

For help installing software updates for your mac, visit https://support.apple.com/en-us/HT201541.

  • Updating your PC

For help installing updates for your PC, visit https://support.microsoft.com/en-us/help/12373/windows-update-faq.

 

Unable to connect laptop or phone to TUdevices?

The TUdevices network is specifically intended for connecting devices such as game consoles, printers, streaming devices, and other “smart” things. Laptops, phones, and tablets must be connected to TUwifi.

Unable to connect device to TUdevices?

Many devices depend on AirGroup to function properly. This includes printers, streaming systems, and other smart devices. Please check the Enable AirGroup checkbox to enable device discovery features.

Device connected to TUdevices, but not working?

The MAC address of your device must be registered before connecting to TUdevices or TUwireless. For TUdevices you’ll need to register at https://network.utulsa.edu.

Connected to the wired network, but no Internet?

The wired network in residential areas requires MAC address registration. If you are connecting to the wired ports on an Aruba access point in your dorm or apartment, you’ll need to register at https://network.utulsa.edu.

 

 

 

If you're still having trouble, submit a ticket or call us at 918-631-3500.

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Details

Article ID: 133270
Created
Mon 5/17/21 11:43 AM
Modified
Thu 7/28/22 2:06 PM